HR Support
The HR Support is available by phone, email, and web-based chat.
Monday – Friday, 8:00 a.m. - 4:30 p.m. CT.
615-741-4841
HR.Support@tn.gov
hrsupport.tn.gov
HR information and FAQs are available 24/7 on the HR Support website
Topic |
Contact |
Contact Information |
Hours |
Support |
|---|---|---|---|---|
Benefits |
Benefits Administrations Service Cener |
Web: partnersforhealthtn.gov |
Monday – Friday 8:00 a.m. - 4:30 p.m. CT |
General benefits questions and plan administration including health, dental, pharmacy, and disability |
Edison |
Edison Help Desk |
Web: edison.tn.gov (login required) Phone: 615-741-HELP (4357) or 1-866-376-0104 |
Monday – Friday 7:00 a.m. - 4:30 p.m. CT |
Edison password resets and questions about navigating Edison |
Employment Verification |
Department of Human Resources Records Division |
Phone: 615-741-5595 |
Monday – Friday 7:30 a.m. - 4:30 p.m. CT |
Employment verification services |
General HR |
Department of Human Resources HR Support |
Web: hrsupport.tn.gov |
Monday – Friday 8:00 a.m. - 4:30 p.m. CT |
Consultation on Tennessee State Government's most frequently asked human resources questions |
Payroll |
Payroll Call Center |
Phone: 615-741-PAID (7243) or 1-877-944-3873 |
Monday – Friday 8:00 a.m. - 4:30 p.m. CT |
Paychecks, bank accounts, direct deposit, lost or stolen checks, taxes and deductions, W-2 forms |
Retirement |
TN Consolidated Retirement System |
Web: retirereadytn.com |
Monday – Friday 8:00 a.m. - 7:00 p.m. CT |
Retirement and 401K enrollment, contributions, beneficiary designation, information changes |
| Technology | STS Customer Care Center | Web: tn.gov/ccc Phone: 1-800-342-3276 or 615-741-1001 |
Monday - Friday 7:30 a.m. - 4:30 p.m. CT |
Outlook, Active Directory, 3270 passwords, STS network issues, STS server issues, telephone issues, or hardware issues (copiers, fax machines, scanners) |